Terms and condition for payment policy and transportation services

While getting the third party's logistic services and payment facilities, the person should follow the specific terms and conditions mentioned below.

Meaning of the standard terms:

• Buyers - The buyer is the one who purchased the goods from the seller and availing transportation services from us. The buyer made the payment to the company when they received the product, or sometimes they need to pay in advance.
• Consignee - The term consignee stands for the person who receives the goods from the delivery partner. It can either be the buyer or any of his representatives.
• Defective products - The products which caused damage or torn during the transportation is termed as faulty products.
• Delivery message - It contains useful information regarding the delivery service; it includes the name of the buyer delivery address and contact number. Payment status is also mention, which shows whether the product has cash on delivery or received the payment.
• Order details - The order details include the product's price, expected delivery date, description of the item, and the final amount payable.
• Shipment - When the order is dispatched from the seller's location, the order status shows that the product is shipped.
• Payment Policy - There are different ways to accept the payment either the person can make a payment in advance by paying online or can pay cash on delivery when they receive the item.
• Seller - The person who sells that product through this platform is known as the sellers.

I. To get logistic services from us, follow the terms and condition

1. Basic conditions

• We have full rights to refuse any product's delivery due to some issues without any liability thereof.
• We do not accept defected and harmful goods at any cost; we will not accept the consignment for further delivery.
• The products will not deliver from our team if the address is not mentioned correctly or incomplete.

2. Product warranty and its obligation

• The seller should not send the consignment against the Indian postal act 1893 or any other law.
• No product or order is accepted, which violates the law.
• Make sure that the sellers mention the address in detail and provide the receipt of the consignee.
• If, due to some reasons, we caused some penalties or damage because of the seller's consignment, the full compensation will be given by the seller.
• The whole responsibility is liable for the seller, and if he is not following the rules, he has to face the outcome.

3. Delivery policy

• We will provide our best to deliver the products before the delivery date. All the products will have a delivery note, including all the information on the product.
• All the products will be delivered at the correct address with proper packaging and seal.
• The shipment may get delayed due to natural circumstances, and the notification will be provided to the buyers.
• If the buyer faces any problem, they can raise the issue within 30 days from delivery. After the time period, no complaint will be accepted.

4. Failure in delivery services

Undelivered shipment may occur due to various reasons, which are listed below:-

• Incomplete address and wrong consignee name written on the delivery note
• The buyer rejects to accept the order

We shall make re-delivery attempts to deliver the product according to the RTO policy.

Even if the products are not delivered in the second attempt, we will notify the seller and return it to the seller.

5. Return policy

The buyer can raise a return request within the timelines due to the reasons listed below:-

• Received damaged product or the packaging is poor
• The missing product it can be the one item on the entire product
• If any other issue the buyer needs to mention

Category of the product and number of days to place a return request

Clothing- 10 days from the delivery date

Home and kitchen appliances- 7 days from the delivery date

Baby care products- 10 days from the delivery date

Footwear- 10 days from the delivery date

Electronic items- 2 days from the delivery date

Fresh products- 2 days from the delivery date

• The person can meet the return request within the time period, and they should list the reason they are returning the product.
• If the buyer fails to make the delivery is their request within the time period, we will not accept the product afterward.

6. Cash on delivery option

• If the buyer selects the money on the delivery option, they should pay the delivery partner while accepting the order.
• If they fail to make the payment, the product will not give in to them.

7. Liability

We will not be liable for any damage product or loss made to the buyer. The whole responsibility is bear by the seller according to the terms and conditions. We are only liable for the problem caused to the buyer and delivery system. Our liability amount will not exceed INR 5000.

II. If the user is taking payment services from our team, they need to follow the terms and condition 1. Personal information

All the information provided by the seller or the buyer will be kept safe. You can change your information anytime and make sure that you are providing accurate information.

2. Refund policy

• If any of the products are returned, the buyer can visit the returns section for more information.
• The seller is responsible for making the payment within 7-15 business days.
• The payment will be returned in the same manner they received it.

3. Final call

• If any problem occurs regarding the payment issue, the seller can make the payment to the buyer.
• If the buyer has made the payment through cash, they need to provide their bank details at the time of return request.